Dealership Reviews

Good and friendly customer service!

Never again.

The initial experience at Jarrett Scott Ford Plant City was fantastic. We made an appointment to test drive a used Tesla Model 3. Staff was friendly, our rep Branden was kind and did a great job. We test drove the vehicle and negotiated a price that was very close to what we wanted to pay. My wife and I had two other vehicles to look at and advised we would let them know. That evening we left a message and sent an email advising our interest in the vehicle, and made a few requests. This was after hours and they are closed on Sunday. Monday morning a manager named Al communicated with my wife and they came to terms on the vehicle. We were advised that there were other potential buyers for the vehicle and asked if we could put down a deposit. We advised we would be happy to do so. Al then asked my wife to email him her credit card info. This can not be standard operating procedure. A company the size of Jarrett Scott must have a more secure electronic data procedure than "email me your credit card info" We advised that this was not secure and we would provide the info if he wished to enter it into a secure system an make a charge. Al stated he was unable to do that at that moment but would mark the vehicle as sold and that he had received a deposit. My wife and I took off work early and began the hour long drive to pick up the car. 1/2 way through our trip Al called and advised the vehicle had been sold to someone else. The most upsetting part was his attitude and complete lack of ownership of this issue. He was short, unapologetic and stated he had no controle over other sales staff. They did not negotiate with us in good faith and sold a vehicle that had already been committed to us. Al did advise he wold be willing to show us some other vehicles, he did not apologize for the situation or offer to meet the price we had agreed to on a similar vehicle. We would have considered looking at something else had we been treated better after a vehicle we had made an agreement on wad sold out from under us.

Do yourself a favor spend your money somewhere else its not worth your time and headache. They will lie and sell you a defective vehicle. I have the truck for 45 days of that 15 spent waiting to fix a leaky ac well that they fixed Also rear diff pinion seal is leaking "they fixed it" by cleaning it that is first time i ever heard how you fix a leaky seal. Guess what its leaking again, and ready to go back to a shop. Im not going back to this place again I wish there was a 0 star

I have purchased many vehicles during my lifetime. Some were new and some were used. My experience, especially with Steve Kirby 😎 at Jarrett Scot Ford in Plant City was the best ever.

From the moment I walked in the door just wanting questions answered to the time I left with a new purchase of a vehicle, much to my benefit, my son and I were treated with respect, treated as family, treated as friends! Derek, my sales guy, and Jeff, the sales manager, along with the finance manager, made the whole experience painless! I would most highly recommend this dealership for anyone looking for a quality new Ford motor vehicle vehicle! It will be the only place I go from now on! Thank you, team Jarrett Scott Ford of Plant City!

I was given a suggested time to come in but arrived half an hour earlier as I was already on the road and wasn’t planning on going anywhere else. I was greeted immediately upon entering the Service Department and shortly after registering my visit my car was taken into a service bay. Service was great and I was on my way home within a reasonable amount of time. I will be back to purchase new tires.

Really disappointed and will not buy another vehicle from Jarret's. I bought a 2016 mustang gt and a 2022 f150 xl stx package treated me trash and don't honor a paper contract. Wait by the holidays it will be revealed. They allow there mechanic/drivers to synced a employee phone/device into my/customers vehicle. That's a breach of privacy the body manager poorly didn't believe me sent pictures he went to confront the guy. He then answered yes I hooked up not even caring that he now has access into my phones stored into ford sync. This will be a huge corrupt exposure. 20k repair they forgot my antenna and just used a black marker to fix the seat they damaged. Poor poor sales and service. This dealer is full of under going self going pricks and ford become a true piece of crap company. There doors will be permanently closed at the end of 2025. Cypress lanes sold the alley and moved scared away for hiring me and then calling me saying I had a check go to work drive 45 minutes and maryfran just said we don't need you any more cypress then sold to change to incredible bowl. I want ownership from this new owner Alex Smith the head mechanic is a undergoing fatass. He will be fired for smoking weed and doing whatever but I get fired and I have a clean record florida bar needs to come to my house and just pay me out from not making this government go down completely.I had a 1.2 million dollar hospital bill from Lakeland regional this country needs to help me or I'm running the country with no one's say. I will pray God to end it all. I want to run this country for the 1 power 1 ruler of thr world puttin is a a fearful man but he's just like me 5'9 but I'm a true man of strength and will of God and the almighty.Suncoast repo the truck lied to just quickly sell it lied and said never was in a accident clearly its been hit in the front end again from the repo agent took it at 5 45 am march 2024 when it was paid off on 10/24/2023 its in the system then bank messes the 20k work up and messes front bumper up and more goes wrong when it's goes it was repaired right tow it and broke stuff taking it back to the repo placr in aubrundale and thry drove it around in orlando and then sold in tampa makes no sense this is a heist theft ring and i need paid out. This is corruption. Hit a light pole at 47 mph insurance claim but not one airbag deployed. Insurance had me drive it to a repair shop after truck was home to decide. Liberty mutual had me drive to there repair shop and they wanted tot total it out joe Hudson repait This needs fixed bank wants to sue for 20k when they took it and wouldn't agree to even adjust thr loan if it was there just says i owe and I'm I'm going to Chevrolet or dodge at least the dealer would sit down and help trace these scam rings and bullshit. If this goes world wife ford looses a big foot in safety on the road. Ford has lost out with good service and quality of work not just rushing and saying 16 days when truck took until September 20ths nearly 3 months.

Adrian and Kurt make it worth your while. If you’re in the market for a new or used vehicle I’d highly recommend these guys.

Highly recommend Jarrett Scott Ford in Plant City, my Salesperson was very Knowledgeable and low pressure. It was a wonderful experience.

Set appointment for 8am oil change, the works. Was told expectation was to leave it all day. unacceptable. Why would someone make an appointment to leave it all day, I'm not a walk in. Took 4 HOURS!! DEFINITELY NOT ACCEPTABLE.

Great dealership with excellent service.

Dell my sales rep very nice and professional and helping me get into the new Bronco.. thanks a lot to everyone at Jarrett Ford. Happy New Year's

My sales person, Dell, made the car buying process easy and fast. Would highly recommend.

Great experience no pressure. My sales rep Caleb was very enthusiastic during entire process. Plenty of vehicles to choose from.

Everyone was professional and polite, the work was completed in less time then stated. Will have all my service work done here.

Easy to book an appointment and they sent email to confirm. They have transportation within a 15 mile ratio. I got home took a shower and the car was ready and they the driver was at my door. Excellent service, friendly and helpful staff. I am new to the neighborhood and the driver told me all the best places to go and local events. Very impressed.

FANTASTIC place to buy a car. The overall experience was actually wonderful -- The sales rep was AMAZING and so was the Finance Manager..and you just can't beat that combination! Update: I have since returned once for an oil change and again for a replacement tire. I also had a service vehicle come to my home to do a software update on my console. Both visits to Jarrett Scott were excellent for oil and tire change. The home service for software Update took 30 minutes and I have had no issues at all with it. Continue to be very satisfied with my service after the sale!