Dealership Reviews

Had a great experience buying a brand new 2023 f150 back in October of last year. But then the tables have turned the truck is a lemon. When I came home from vacation there was a big oil leak from the rear seal. The dealer took it in for service to fix the issue. They called 5 days later the truck is ready but when I got there the truck was in worse shape than when I dropped it off. When I took it for a test ride the truck stalled leaving me rolling back to the dealership. Then they take it back for an hour and say something was unplugged then I take it again the engine is making weird noises and I left the truck again and had to make the 2 hr trip home again. After the weekend I pick it up on a Monday in the morning don’t think much of it then it runs fine when I get home. The next morning the car runs fine until I get on the highway and the truck misfires again. The truck never had misfiring issues until it went to that dealer when they fed up the truck. Then when I pull into my house there is a big puddle of oil after they apparently fixed the oil issue. I called them and told them about the issue and David our service advisor was ignorant and told us to go someplace else even though they are the ones who caused this mess. Do not go for service here and now I have to look for a new car because after 13000 miles this car went to sh!t because of them.

ZERO STARS FOR THE SERVICE DEPARTMENT AND FOLLOW THROUGH OF MANAGEMENT. The service department at Jared Ford Scott is a nightmare. Transmission issues with the Ford F150 and apparently only one transmission tech at this location. Multiple service appointments made. Show up for scheduled appointments after driving for almost an hour and taking off from work, only to be told the transmission tech is out again. Reschedule the appointment. Parts take forever to come in. Tech and service always say they are going to call you back within the next couple of days. You never hear anything, just left hanging. The person scheduling the appointments is frustrated because there is no communication between the scheduler and the service department. Brought truck back for same issue after a lengthy and costly repair. Same issues with F150. Showed up for appointment and transmission person is out yet again. Make another appointment. Show up and transmission tech is out again. Ford Company supervisors knew the transmission person was going to be out – they should have hired a temp person or a part-time tech to cover the department. Come back for another appointment. Finally getting somewhere. Service Rep tells me parts are ordered, will only take a few days to come in. Says he will call me back on Monday. Never calls. Call him back and now the transmission guy is going to be out for several days. Call back after never hearing anything. Transmission guy is still out. The service rep stated he will call me back to reschedule. Never called me back. I call back and now the service rep is no longer working there. Call the service desk to find out what is going on. Now Forid is telling us that there is no record of repair. No record of any parts ever being ordered. There are NO notes in the system, telling me I must bring the truck back, leave there all day and start from scratch to be diagnosed again. This back-and-forth yo-yo from the service department has been going on for multiple months and F150 is still not running right and now I have to take more time off from work to be diagnosed yet again. How can there be no service notes in the computer for my account and no parts ordered when the rep spoke to our insurance company. Now being told David is taking over our service needs. Called back and asked David if Ford would provide a rental car for one day for the inconvenience of having this diagnosed for a 3rd time with the transmission department for the same ongoing issue. Probably not he says, “someone has to pay for the wear and tear of the vehicle and the mileage for one day.” Is Ford that worried about their profit margins and the bottom line that they can’t eat the cost for a one-day car rental for something that should have been addressed and repaired months ago. And for multiple cancelled appointments when you show up, after driving up all the way to Plant City due to months of ongoing staffing issues. Where is the supervision of the service departments. This is the worst level of customer service, follow-up, and management I have ever seen. It’s how you handle situations that make customers return, and Ford is failing miserably in the repairs/service department. I am just dumbfounded by the way customers are treated here. Stuck between a rock and a hard place.

5 star for sure! It scared me to have to bring my mustang to dealership to get diagnosed and fixed. I couldn’t believe the hospitality and friendliness when I walked in the service center. They went above and beyond and gave me an outstanding price! Thank you so much!

They always take excellent care of me, Beverly my service advisor always goes above and beyond and is outstanding! Beverly is the best!

The Jarrett Scott Ford in Plant City team is one of the best I've had the pleasure of working with. The Internet Sales Team was very efficient, pleasant and fast. Mike the finance manager was excellent and not pushy. Overall great experience, will buy again from them and recommend all my friends to them.

Always quality service, friendly and knowledgeable service advisors. Prices are competitive

I went to this Ford to buy my vehicle, and Logan went above and beyond with the whole process, quick and easy!

Robert and the service crew are always polite, caring, and knowledgeable.

Mike Sessa was very helpful and truthful in his handling of our purchase, everything was very clear and concise. The financing was also pretty clear and went quickly. We were in and out in a relatively short time. Would recommend Mike and Jarret-Scott Ford to anyone.

Just like any other.

Salesman was very good up front and felt like a fair deal was established by both parties. After sale was complete, called salesman on 3 separate occasions to obtain additional details about vehicle and all 3 times salesman was not very engaged and did not seem interested is speaking. Said he would get back to me with information I requested and have heard nothing back to date. Salesman was younger so I would be inclined to visit dealership again but will certainly be asking for someone with a bit more experience in dealing with customers if I decide to do any future business here.

La experiencia fue muy buena son un equipo atento, te escuchan y valoran tus necesidades buscan la mejor solución

Bought a used truck from them. Of course with the truck being used it is expected to have some scratched and dings which i was completely ok with. I end up buying the truck and they do one last detail before sending me off with it. About a week and a half later I wash the car(myself at home). As I’m doing so a million more scratch appear as well as a bluish purple color coming off with them, almost as if they used some sort of paint to help make it seem like there were a lot less scratches than there rlly were. I’m very disappointed with the dishonesty shown from this dealership.

Jarrett Scott Ford is the best Ford dealership around. When I was looking for a new car I went to another dealer in the area and was basically told this is what we have. We decided to drive to Plant City and was connected with the best sales team that helped me find EXACTLY what I was looking for. They even brought it up from a sister dealership. The great service didn’t end once the sale closed, it continued with a great service department. The service team is great to work with, has great communication, and ever has a shuttle and car pick up service for convenient appointments. I highly recommend Jarrett Scott and will be back to buy all my cars here!

I drove over 1,000 miles for the HONESTY, PROFESSIONALISM, and NO GIMMICKS!!!!! I’ve owned a lot of cars….done a lot of deals in dealerships and normally the back and forth can get exhausting. Jarret Scott is second to none! We applied online for financing, approved quickly, came in to test drive car, signed papers and drive home! I have never been so impressed with a dealer. I assumed they would pressure me or jack the numbers up but nope! They are the real deal!!!!!! Next time I need a car I’m coming back(1000 miles!) to Jarret Scott!

Hands down the most honest and reliable Ford dealership in the world. This was my 7th purchase with them and definitely not the last. Thanks to all for making this another smooth transaction.

I'm actually disappointed to leave this unfavorable review. I purchased my Hybrid Maverick Truck in February. There were some issues that followed, which were taken care of by the dealership post purchase, so I did not post an unfavorable review, at that time. I recently found out that one of the key fobs they gave me was to another vehicle, not mine. I contacted the salesman Matthew and his only option was for me to return to the dealership with both key fobs and my truck, so that the key fob could be reprogrammed. I explained I live no where near this dealership and would be a 3 hour trip for me. I asked for the repair to be completed at a dealership near me and the answer is negative. I've contacted the service department via the website as well and no response. I was in sales for many years before I retired, and at my own expense did all I could to make my clients happy when "I" made a mistake. I've also recently discovered that the AM/FM antenna is missing. You think I should ask about that too? Caveat emptor! (Buyer beware)

Nice trucks